IT Support Analyst - Level 1

- Permanent role
- Not-for-profit salary packaging
- Melbourne South East - on site role

This is a fantastic opportunity for a Level 1 Service Desk Analyst to join a not-for-profit organisation, as part of an IT team which allows for fantastic growth opportunities.

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About you

- Excellent communication, with experience dealing with senior stakeholders.
- Hands on experience with Microsoft technologies - M365, Exchange, Teams, Active Directory.
- Experience offering support both remotely and in person.
- Strong troubleshooting capabilities.
- Relevant qualifications in IT or related field.

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About the role

- Providing Level 1 customer service to users remotely and in person.
- Troubleshoot issues with desktops, notebooks, mobile devices.
- Record, update, and track helpdesk incidents and requests.
- Show excellent customer service skills while dealing with all levels of stakeholders throughout the business.

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What's in it for you?

- Excellent growth opportunities.
- Not-for-profit salary packaging.
- Opportunity to work within an organisation making a difference.
- Working with a team who are committed to the mission of the business.

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Apply now!