IT Support Analyst Level 2

This is a great opportunity for an End User Support Analyst to join a busy, collaborative team supporting a multi-site environment, delivering high-quality support both remotely and on-site.

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About you
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• Strong communication skills, with the ability to provide excellent customer service across all levels of the business.
• Experience in desktop support, field support or end user support roles (3+ years preferred).
• Hands-on experience supporting PC hardware, end user devices and associated peripherals.
• Good understanding of networking fundamentals and troubleshooting connectivity issues.
• Experience supporting technologies such as AV systems, telephony or communications infrastructure.
• Relevant IT qualifications (Cert IV or equivalent experience).
• Full driver's licence and access to a vehicle required.

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About the role
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• Provide Level 1/2 end user support across desktops, laptops and mobile devices.
• Deliver both remote and face-to-face support across multiple sites.
• Troubleshoot hardware, software and network-related issues to restore services quickly.
• Support a range of technologies including end user devices, communications systems and site-based infrastructure.
• Manage and track incidents through to resolution, ensuring strong user communication throughout.
• Participate in an after-hours on-call roster as part of the support team.

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What's in it for you?
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• Opportunity to work across a diverse, multi-site environment.
• Join a collaborative team delivering critical support services.
• Work within an organisation focused on making a meaningful impact.

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Apply now!