Program Director - Single View of Customer
A large, well-known Australian organisation is seeking a highly specialised Program Director to lead a complex and sensitive customer data consolidation program — creating a unified view of the customer across the business. This is a niche role operating at the intersection of technology, data governance, regulatory compliance, and commercial delivery. It's not purely a technology program; it's a regulatory, ethical, and commercial challenge requiring someone who understands all of those dimensions simultaneously.
About the Role
- End-to-end ownership of the program across technology, data, compliance, and change workstreams
- Navigate a complex regulatory environment spanning the Privacy Act, enterprise consent frameworks, and industry-specific data restrictions
- Oversee integration of customer data across CRM, digital channels, contact centre, and marketing platforms
- Manage a broad senior stakeholder group across technology, marketing, legal, compliance, risk, and finance
- Lead vendor management across martech, data, and integration partners
About You
- Proven delivery of Single View of Customer or equivalent enterprise data consolidation programs
- Deep understanding of enterprise consent and data governance frameworks
- Experience in health insurance, financial services, or similarly regulated environments is highly regarded
- Familiarity with relevant platforms — Salesforce, Genesys, CDPs, MuleSoft, or equivalent
- Senior stakeholder and vendor management experience across complex, multi-party ecosystems
- Commercially astute with a clear understanding of what the program needs to deliver for the business, not just technically
The Details
- Day rate contract | Melbourne | Hybrid
- Start: ASAP
Emmbr is a technology recruitment business with more than 16 years of experience in the Australian market. If this role sounds like the right fit, or you'd like a confidential conversation about the opportunity, we'd love to hear from you.
