IT Support Analyst

• Up to $86k incl. Super pro rata, 4-5 days on-site, CBD location
• Hands-on IT support role with real ownership and impact
• Exposure to a broad technology environment within a growing team
• 6-month fixed term opportunity with flexibility across Sydney or Melbourne

A top professional services firm is seeking an experienced IT Support Analyst to join their technology team on a 6-month fixed term contract. Supporting a diverse user base, you'll play a key role in delivering high-quality IT support, resolving technical issues, and improving the end-user experience. This is a great opportunity for a driven and proactive support professional who enjoys problem-solving and wants to leave a positive mark on a growing environment.

About the role
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• Provide Level ₁-2 IT support across hardware, software, applications and end-user devices
• Diagnose and resolve network connectivity, access and performance issues in a timely manner
• Manage incidents, service requests and escalations through the service desk platform
• Support onboarding and offboarding activities, including user accounts, equipment and access
• Contribute to process improvement, documentation and knowledge sharing within the IT team

About you
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• Proven experience in an IT Support Analyst or Service Desk role within a corporate environment
• Strong troubleshooting capability, particularly across networking and end-user technologies
• Driven, proactive and motivated to make a meaningful impact in your role
• Excellent customer service focus with clear, confident communication skills
• Comfortable working as part of a growing, fast-paced and collaborative team

Apply now!